Shipping & Delivery Policy

Effective Date: 10/26/2026

1. Order Processing Times All orders are processed and dispatched within 2-3 business days.

  • Orders are not processed, shipped, or delivered on weekends or public holidays in Sri Lanka.

  • During periods of high order volume or promotional events, processing shipments may be delayed by a few days. We will communicate any significant delays via email.

2. Payment and Dispatch

  • Visa/Mastercard: Orders are processed immediately upon payment verification.

  • Bank Transfer: Orders will not be processed or dispatched until the full payment has officially cleared into our bank account. You must share the transfer slip with your order reference number to info@serendibnaturals.com.

  • Cash on Delivery (COD): COD orders are subject to manual verification. We reserve the right to contact you via phone (0715447475) to confirm your order before dispatch.

3. Delivery Estimates and Third-Party Liability Shipping charges and estimated delivery times will be calculated and displayed at checkout based on your location.

  • Estimates Only: Delivery times are estimates provided by our third-party courier partners and are not guaranteed.

  • Limitation of Liability: Serendib Naturals is not liable for any delays in delivery caused by the courier service, weather conditions, local disruptions, or force majeure events. Once the package is handed over to the courier, the risk of loss passes to the customer.

4. Cash on Delivery (COD) Terms

  • Customers utilizing COD must ensure exact payment is available upon the courier’s arrival.

  • Refusal of Delivery: If a COD package is refused at the doorstep without a valid, pre-approved reason, Serendib Naturals reserves the right to blacklist your account, IP address, and physical address from utilizing the COD option for any future orders.

5. Incorrect Shipping Addresses You are strictly responsible for providing the correct, complete shipping address (including any necessary landmarks) during checkout.

  • Serendib Naturals is not responsible for packages delivered to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for all additional shipping fees required to resend the package.

6. Lost or Stolen Packages We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking information states that your package was delivered but you have not received it, please contact the courier service directly. We will provide any necessary tracking information to assist in your claim.

7. Contact for Shipping Inquiries

Email: info@serendibnaturals.com

Phone: 0715447475

Address: Serendib Naturals Pvt, Ltd, No.107/C, Imbulmalgama, Pilimatalawa.