Privacy Policy

Effective Date: October 25, 2026


1. Introduction

Welcome to Serendib Naturals.

At Serendib Naturals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent for the relevant processing of your personal information.


2. Information We Collect

We may collect the following types of information when you interact with our website.

2.1 Personal Information

When you place an order, create an account, or contact us, we may collect information such as:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Contact number

  • Order details and purchase history

  • Information you provide when contacting our customer support team

2.2 Payment Information

When you make a purchase, payment-related information may be processed to complete your transaction.

Online payments may be handled by third-party payment service providers. We do not intend to store your complete payment card details on our website. The information collected and processed depends on the payment method you select.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited and time spent on the website

  • Website usage and diagnostic information

This information helps us maintain website security, identify technical issues, and improve the browsing experience.


3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and manage your orders.

  • To arrange billing, payment processing, and delivery.

  • To communicate order confirmations, shipping updates, and service notifications.

  • To respond to your questions and customer support requests.

  • To manage customer accounts, where applicable.

  • To improve our products, services, and website functionality.

  • To monitor website performance and prevent fraudulent or unauthorized activities.

  • To comply with applicable legal and regulatory requirements.

  • To send promotional communications where permitted by law and, where required, with your consent.

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.


4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items in your shopping cart.

  • Maintain your shopping session.

  • Remember certain website preferences.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Support security and fraud prevention.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, account access, or other website features.

Where required by applicable law, we will obtain consent before using non-essential cookies.


5. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment Providers: To process payments and help prevent fraudulent transactions.

  • Delivery Partners: To deliver orders to your specified address.

  • Website and Hosting Providers: To maintain website functionality, hosting, backups, and security.

  • Analytics and Technical Service Providers: To understand website usage and improve performance, where applicable.

  • Professional Advisers: Where necessary for legitimate business, accounting, or legal purposes.

  • Legal and Regulatory Authorities: Where disclosure is required by applicable law or a valid legal request.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.


6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website security measures, software updates, and secure data handling practices.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.


7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information.

  • The status of your orders and customer account.

  • Customer service and dispute resolution requirements.

  • Applicable accounting, tax, and legal obligations.

  • Legitimate business and security requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations.


8. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Submit a privacy-related complaint to the appropriate authority, where applicable.

To exercise an applicable privacy right, please contact us using the contact details provided on our website.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law.


9. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services to support payments, analytics, or other functionality.

These third parties may collect or process information according to their own privacy policies.

Serendib Naturals does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing personal information with them.


10. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the issue in accordance with applicable legal requirements.

Parents or guardians who believe that a child has provided personal information to us may contact us for assistance.


11. Marketing Communications

We may send promotional emails or other marketing communications where permitted by law and, where required, with your consent.

You can opt out of promotional emails by following the unsubscribe instructions included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, payments, account, or customer service requests.


12. International Data Transfers

Some third-party service providers used by our website may process or store information outside Sri Lanka.

Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer and processing are appropriately protected.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage you to review this page periodically to stay informed about how we handle your personal information.


14. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your applicable privacy rights, please contact us through the contact details or contact form available on our official website.

Website: https://serendibnaturals.com/

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

Thank you for trusting Serendib Naturals.

Your privacy matters to us.