Terms & Conditions

Effective Date: 10/26/2026

1. Overview This website is operated by Serendib Naturals. Throughout the site, the terms “we”, “us” and “our” refer to Serendib Naturals. We offer this website, including all information, tools, and physical products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Intellectual Property & CopyrightAll content included on this site, such as text, graphics, logos, images, product descriptions, audio clips, digital downloads, and data compilations, is the property of Serendib Naturals or its content suppliers and is protected by international copyright and intellectual property laws.

Restrictions: You may not systematically extract, scrape, copy, reproduce, or distribute any part of our website or its content without express written permission from us. Unauthorized use of our trademarks, trade dress, or copyrighted materials may result in severe civil and criminal penalties.

3. Products, Variations, and Accuracy We specialize in Herbal Wellness, Artisan & Craft, Beauty & Personal Care, and Culinary Heritage products. We do not sell digital goods.

Natural Variations: Due to the artisanal and natural sourcing of our goods, slight variations in color, texture, scent, and taste may occur. We have made every effort to display the colors and images of our products accurately, but we cannot guarantee that your computer monitor’s display of any color will be accurate.
Right to Limit/Discontinue: We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to discontinue any product at any time.

4. Pricing, Payments, and Billing Accuracy Prices for our products are subject to change without notice. We accept payments via Cash on Delivery (COD), Visa/Mastercard, and direct Bank Transfer.

Order Refusal & Fraud: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Bank Transfers: Orders placed via Bank Transfer will only be processed and dispatched once the full payment has cleared into our designated bank account. Failure to transfer funds within [Insert Number] days will result in automatic order cancellation.
COD Policy: Customers selecting Cash on Delivery (COD) must be available at the provided address to receive and pay for the package. Repeated failure to accept COD deliveries may result in your account or IP address being restricted from using the COD option for future purchases.

5. Health & Medical Disclaimer The products sold under our Herbal Wellness, Beauty & Personal Care, and Culinary Heritage categories are intended for general wellness and cosmetic use.

Not Medical Advice: The information provided on our website, product labels, and packaging is for educational purposes only and is not intended as medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Allergies: Customers are strictly responsible for reviewing product ingredients to avoid allergic reactions. We recommend performing a patch test for beauty products and consulting a healthcare professional before consuming herbal infusions if you are pregnant, nursing, or have a pre-existing medical condition.

6. Limitation of Liability and Disclaimer of Warranties We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

“As Is” Basis: All products and services delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied.
Maximum Liability: In no case shall Serendib Naturals, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, medical issues, or any similar damages, arising from your use of any of the service or any products procured using the service. Our maximum liability to you shall not exceed the total price of the specific product(s) you purchased from us.

7. Indemnification You agree to indemnify, defend, and hold harmless Serendib Naturals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions, your misuse of our products, or your violation of any law or the rights of a third-party.

8. Severability In the event that any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

9. Governing Law & Dispute Resolution These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of these Terms or your purchase shall be resolved exclusively in the courts located in Sri Lanka.

10. Contact InformationQuestions about the Terms & Conditions should be sent to us at:

Email: info@serendibnaturals.com
Phone: 0715447475
Address: Serendib naturals Pvt, LtdNo.107/C, Imbulmalgama, Pilimatalawa.